Welcome to The Anti Pest. By using our services, you agree to the following Terms and Conditions. These terms help us ensure that everyone understands their responsibilities and that our pest control work is carried out safely, professionally, and effectively.

1. Understanding the Risks

The nature of our work means there are some risks. These terms help us minimise those risks and ensure that we and our clients are operating under the same understanding.

Our initial site visit includes a site-specific Health & Safety plan that must be agreed upon before any pest removal work begins. This plan will cover:

  • A map of your property boundaries, showing hazards, buildings, and pest “hotspots.” It is your responsibility to let us know about any boundary changes or seasonal areas we should avoid (e.g., lambing).
  • A clear list of pest animals you would like us to remove, and any species that should be left alone.
  • Carcass management instructions, including one of the following options:
    1. Left on the property (to encourage hawks, etc.)
    2. Disposed of in an offal pit (if available)
    3. Removed from the property entirely
  • The client is responsible for notification to neighbouring properties that pest control shooting is underway, and provision of our contact details in case of concerns or emergencies. (If the shooting area is contained within a building, this is not required.)
  • Fish & Game compliance: Out-of-season game birds will only be controlled with written permission from a local Fish & Game Officer. Landowners are responsible for applying for these permits, listing our details as the contractors undertaking the work. During game bird season, we will follow all daily bag limits.
  • Agreement on the types of tools, vehicles, and equipment to be used.
  • Agreement on start and finish times for our sessions to minimise disturbance to staff, residents, or the public.

No pest removal work will begin until all the above points are agreed upon.

2. Quotes and Pricing

  • Quotes are valid for 30 days unless stated otherwise.
  • Prices are exclusive of GST unless clearly marked as GST-inclusive.
  • Any additional work or site visits not covered by the original quote will be charged at our standard rates, with your approval before we proceed.

3. Payment Terms

  • We issue monthly invoices for work completed during the previous month.
  • Payment is due by the 20th of that month.
  • You can pay by bank transfer, direct debit, or another approved method listed on your invoice.
  • Late payments may incur interest of 2% per month on the overdue balance and reasonable debt-recovery costs.

4. Client Responsibilities

To help us work safely and effectively, clients must:

  • Provide safe and clear access to the property.
  • Notify us of any hazards, pets, or sensitive areas before work begins.
  • Follow any safety advice given by our technicians.
  • Obtain any necessary permissions from property owners, tenants, or local authorities for us to carry out pest control activities.

5. Safety and Environmental Care

We operate under the Health and Safety at Work Act 2015 and all relevant New Zealand environmental regulations.
Our treatments and pest control methods are chosen to be humane, safe, and environmentally responsible.

6. Results and Guarantees

We use professional skill, care, and approved techniques to control pest species.
However, pest activity can be influenced by environmental and structural factors beyond our control — so permanent results cannot always be guaranteed unless stated in writing.

We’ll always recommend the best follow-up or maintenance plan for long-term effectiveness.

7. Cancellations and Rescheduling

  • You can cancel or reschedule a booking up to 24 hours in advance at no cost.

8. Liability

We take all reasonable care while carrying out our work and we are covered by liability insurance but we are not responsible for indirect or consequential losses such as property damage caused by pests, lost income, or delays outside our control.

9. Ongoing Services and Termination

If you have a regular or scheduled service agreement, either party can end it with 14 days’ written notice.
All completed work up to that date will be invoiced and payable under our standard payment terms.

10. Privacy

We respect your privacy and handle all personal information in accordance with the Privacy Act 2020.
Your details are used only for communication and service purposes and are not shared with anyone except as required by law or necessary to deliver our services.

11. Governing Law

These Terms and Conditions are governed by the laws of New Zealand.
Any disputes will be handled by the New Zealand courts.